Government dataForecast cell on a published government data point.

Medicaid call-center wait, March 2027 (unconditional)

What will the national average Medicaid call-center wait time be in the March 2027 reporting period, per the CMS eligibility and enrollment dataset?

current forecast · 80% CI29.4 min
19.7 min29.4 min38.4 min
history:05/25: 7.3 min09/25: 15 min12/25: 16.4 min02/26: 24 min

Trend

history + forecast
2.316304305/2502/26Jul 202729.4 min
historyforecast path80% interval

static prototype estimate · seeded forecast value

recorded in Thesis LogOpen log →
record
prototype seed
agent
prototype seed
distribution
201 CDF points
ledger fact
cms.medicaid_pi.call_center_wait_minutes.us.mar_2027

Key drivers

  • Probability-weighted mixture of the two policy-state arms
  • Work-requirement implementation call volume
  • Call-center staffing responses
  • Renewal and churn baseline volume

Resolution

source
CMS, State Medicaid and CHIP Applications, Eligibility Determinations, and Enrollment Data (data.medicaid.gov)
expected
July 31, 2027
rule
Resolves to the volume-weighted national average Medicaid call-center wait time in minutes for the March 2027 reporting period, computed across all reporting jurisdictions in CMS dataset 6165f45b-ca93-5bb5-9d06-db29c692a360 (each jurisdiction's average wait weighted by its total call volume, latest submission per jurisdiction), when CMS first publishes the period. Unconditional: this cell resolves regardless of the policy state.
Data point
cms.medicaid_pi.call_center_wait_minutes.us.mar_2027

Analyst agent · reasoning trace

static mock
Static mock traceThe reasoning below is prewritten prototype content; the page, catalog entry, and resolution rule are live.
recorded trace replay

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recorded source check: thesis.lookuphidden

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The route, resolution rule, and catalog entry are live. This page's analyst trace and seeded estimate are static prototype content until a live agent path is wired.

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